FAQ
💌 Frequently Asked Questions – Luvéa Jewelry
1. What materials are your jewelry pieces made of?
Each Luvéa piece is crafted using premium-grade materials like 925 sterling silver, stainless steel, copper, and alloy, polished with gold-plated finishes.
2. How do I care for my Luvéa jewelry?
To keep your jewelry shining:
🌸 Store in a dry, cool place away from direct sunlight.
🌸 Avoid contact with water, perfumes, and lotions.
🌸 Gently clean with a soft, lint-free cloth.
3. Do you accept returns?
Due to hygiene reasons, we do not accept returns on jewelry. However, if you receive a faulty or incorrect item, contact us within 7 days of delivery at luveastyle@gmail.com. We’re here to make it right.
4. What if I received the wrong size, color, or style?
If you received an incorrect item, email us at luveastyle@gmail.com with:
🌸 Your order number
🌸 A clear photo of the item received
🌸 A brief description of the issue
We’ll handle it with care and resolve it promptly.
5. How long does shipping take?
Shipping times vary by location. Once your order is processed within 3 business days, estimated delivery times are as follows:
🌸 US: 8–14 days
🌸 UK: 7–10 days
🌸 Canada: 10–15 days
🌸 Australia: 7–12 days
🌸 Spain: 8–12 days
🌸 Philippines: 7–10 days
6. Do you cover customs and duties?
Yes! All customs fees and duties are covered by us, so you won’t be surprised by extra charges upon delivery. What you see at checkout is all you pay. 💖
7. Can I change or cancel my order?
Once your order is placed, we start preparing it right away to ensure it arrives quickly. If you need to make changes, email us at luveastyle@gmail.com within 12 hours of placing the order.
8. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options. All transactions are processed safely to protect your information.
9. How can I contact Luvéa support?
We’d love to hear from you! For questions, feedback, or support, email us anytime at luveastyle@gmail.com.